Refund & Returns Policy

Refunds and Returns Policy for Learning with Brennan Leigh

Effective Date: December 9, 2024

Introduction

Thank you for your purchase at LearningWithBrennanLeigh.com. We offer online courses focused on herbalism, gardening, and DIY crafts, aiming to provide high-quality learning experiences. We understand that sometimes a course may not meet your expectations, and this policy provides detailed information on how you can initiate a return or request a refund.

1. Refund Eligibility

Our courses are digital and delivered online; thus, returns of physical goods do not apply. However, we do offer refunds under the following conditions:

  • Course Not Accessed: Full refunds are available within 14 days of purchase, provided the course has not yet been accessed or any course materials downloaded.
  • Course Accessed but Issues Reported: If you have accessed the course and find it not as described or facing technical issues that prevent you from continuing, you may request a partial refund within 7 days of accessing the course. The amount refunded will be at the discretion of Brennan Leigh LLC, depending on the content accessed.

2. Process for Requesting a Refund

  • To initiate a refund, please send an email to brennan.leigh.chaos.garden@gmail.com with your order details, including the purchase date, the course title, and the reason for requesting a refund.
  • Please ensure your request meets the conditions outlined in our policy. All refund requests must be made within the specified timeframes.

3. Refund Processing

  • Once we receive your refund request, we will evaluate it to ensure it meets our policy terms.
  • Approved refunds will be processed within 7-10 business days back to the original payment method used during purchase.
  • We will notify you via email once your refund has been processed.

4. Non-refundable Circumstances

  • Courses that have been accessed beyond the initial module or where significant portions of the content have been downloaded or viewed are not eligible for refunds.
  • Refunds are not available for courses after 14 days from the purchase date, regardless of the extent of course access.

5. Technical Issues

If you experience technical difficulties accessing or navigating our courses, please contact our support team immediately. We will work diligently to resolve any issues, and if we are unable to provide a functional course experience, a suitable refund arrangement or course exchange will be offered.

6. Cancellations

If you wish to cancel a course registration before starting the course, please contact us immediately. Cancellations made prior to course access are eligible for a full refund within the 14-day window from the purchase date.

7. Customer Support

For any questions or concerns regarding our Refunds and Returns Policy, or to resolve any issues related to course access or satisfaction, please contact us at:

We are committed to ensuring that all of our students have a rewarding learning experience and are treated fairly in accordance with our policy. We value your choice to learn with us and aim to support your educational journey however possible.

This policy is designed to be clear, fair, and beneficial to both you as our valued customer and to our business, ensuring that we can continue to provide high-quality educational content.